Terms of service.

1.1 The Services.Horizon Advisors agrees to provide the Client with business advisory, coaching, and related services (the “Services”) as selected by the Client and specified in the accompanying Order Form, Checkout Page, or Statement of Work (the “Order Document”).

1.2 Incorporation by Reference; Order Document Controls.The specific Services, Fees, and any additional terms set out in the applicable Order Form, Checkout Page, invoice description, or Statement of Work (the “Order Document”) are incorporated into this Agreement. If there is a conflict between this Agreement and an Order Document, the Order Document controls solely with respect to the specific Services and Fees it addresses, and the remainder of this Agreement continues to apply.

1.3 Right to Subcontract.Horizon Advisors may use subcontractors or independent contractors to perform portions of the Services and will remain responsible for their performance and compliance with Section 6 (Confidentiality). For clarity, third-party service providers introduced under Section 5.4 and engaged directly by the Client are not subcontractors of Horizon Advisors, and Horizon Advisors is not responsible for their acts or omissions.

1.4 Supplementary Agreements.The parties may, from time to time, enter into supplementary agreements, addendums, or separate statements of work (each a “Supplementary Agreement”) covering services outside the scope of the base Services described in the applicable Order Document (including, without limitation, M&A advisory, exit readiness engagements, or other specialized work). Each Supplementary Agreement shall be subject to the terms of this Agreement except to the extent expressly modified in such Supplementary Agreement. In the event of conflict between this Agreement and a Supplementary Agreement, the Supplementary Agreement controls solely with respect to the services it addresses.

1.5 Authority.The individual accepting these Terms represents and warrants that they are at least 18 years of age and have full legal authority to bind the Client to this Agreement. If the individual does not have such authority, they must not accept these Terms or access the Services.

2.1 Fees.The Client agrees to pay the fees set forth on the checkout page, order summary, or invoice provided at the time of purchase (the “Fees”).

2.2 Currency.All Fees are quoted and payable in the currency stated on the applicable Order Document. Unless otherwise specified, all Fees are in Canadian Dollars (CAD).

2.3 Billing Authorization.The Client authorizes Horizon Advisors to charge the payment method on file via Stripe (or its successor) for Fees and applicable taxes. Unless otherwise stated in the applicable Order Document: (i) subscription Fees are billed monthly in advance; and (ii) hourly Fees may be charged in advance and/or billed in arrears as stated in the Order Document. Horizon Advisors may accept EFT or wire transfer by prior written approval. All Fees are exclusive of applicable taxes (including HST/GST and any other applicable sales, use, or value-added taxes), which will be charged at checkout or included on the invoice, as applicable.

2.4 Expenses.Unless otherwise agreed in writing, Fees are all-inclusive of general overhead. However, if the Client requests in-person attendance (e.g., for a workshop) requiring travel, the Client agrees to reimburse Horizon Advisors for reasonable, pre-approved out-of-pocket expenses (travel, accommodation).

2.5 Late Payments.Failed or late payments may result in suspension of the Services and any related platform access until all past-due amounts are paid.

2.6 Chargebacks.The Client agrees not to initiate a chargeback or payment dispute with its payment provider without first attempting to resolve the matter directly with Horizon Advisors. The Client shall be responsible for any fees or costs incurred by Horizon Advisors as a result of a chargeback or payment dispute initiated by the Client.

2.7 Fee Changes.Horizon Advisors may change subscription Fees no more than once per calendar year on at least thirty (30) days’ notice. If the Client does not agree to the new Fees, the Client may cancel effective prior to the increase taking effect in accordance with Section 4.3. Continued use after the effective date constitutes acceptance.

3.1 Rescheduling; No-Shows.Unless otherwise stated in an Order Document, the Client must provide at least forty-eight (48) hours’ notice to reschedule a scheduled advisory session. Sessions missed or rescheduled with less than forty-eight (48) hours’ notice will be deemed delivered and count toward the applicable allocation.

3.2 No Rollover.Unused subscription sessions expire at the end of the applicable billing month and do not roll over unless the Order Document expressly states otherwise.

3.3 Cooperation.The Client acknowledges that the quality and timeliness of the Services depend on the Client’s cooperation. The Client agrees to: (a) provide Horizon Advisors with accurate, complete, and timely information, data, and documentation reasonably necessary for Horizon Advisors to perform the Services; (b) make its personnel available for scheduled sessions, meetings, and communications in a timely manner; (c) promptly review and provide feedback on Deliverables; and (d) comply with any reasonable instructions or processes communicated by Horizon Advisors.

3.4 Accuracy of Client Information.The Client represents and warrants that all information, data, and materials provided to Horizon Advisors are accurate and complete to the best of the Client’s knowledge. Horizon Advisors is entitled to rely on the accuracy and completeness of Client-provided information without independent verification and shall have no liability for any errors, omissions, or deficiencies in the Services to the extent caused by inaccurate, incomplete, or untimely information provided by the Client.

3.5 Acceptable Use.The Client shall not: (a) use the Services, Deliverables, or Background IP for any unlawful purpose; (b) misrepresent the nature, source, or scope of the Services to any third party; (c) represent that Horizon Advisors has endorsed, verified, audited, or approved any decision, transaction, Deliverable, projection, valuation, or representation; or (d) reverse-engineer, copy, distribute, sublicense, or create derivative works from the Background IP except as expressly permitted under Section 7.1.

3.6 Recording of Sessions.The Client acknowledges and agrees that Horizon Advisors may record (audio and/or video) advisory sessions, calls, workshops, and other meetings conducted as part of the Services (“Recordings”). Recordings may be used by Horizon Advisors for: (a) internal quality assurance and training purposes; (b) preparation of session summaries, action items, and follow-up materials for the Client; and (c) reference in connection with the ongoing delivery of the Services. Recordings are treated as Confidential Information under Section 6 and will not be shared with third parties except as permitted under Section 6.2. The Client may request that recording be paused or that a specific session not be recorded by notifying Horizon Advisors in writing (including by email or verbal request at the start of a session), and Horizon Advisors will comply with such request. If the Client wishes to record any session, the Client must obtain Horizon Advisors’ prior written consent.

3.7 Delays Caused by Client.Horizon Advisors shall not be liable for any delay in the performance of the Services to the extent caused by the Client’s failure to comply with this Section 3. Any deadlines or timelines affected by Client delays will be extended by a reasonable period.

4.1 Term; Effective Date.This Agreement begins on the date the Client pays for Services (the “Effective Date”) or on a later Service Commencement Date if expressly stated in the applicable Order Document, and continues until terminated in accordance with this Section 4 (the “Term”).

4.2 Subscription Term; Hourly Services.Subscription Services have an initial term of three (3) months (the “Initial Term”) and renew month-to-month thereafter unless cancelled, unless the Order Document specifies a fixed term, in which case the Services terminate at the end of the stated term unless the parties agree in writing to continue. Hourly Services (if any) are provided month-to-month (or as stated in the Order Document) and are not subject to a minimum term unless the Order Document expressly states otherwise.

4.3 Termination.The Client may cancel subscription Services effective at the end of the Initial Term or any subsequent month by providing at least thirty (30) days’ written notice to info@withhorizon.co. Horizon Advisors may terminate for convenience on thirty (30) days’ written notice, or immediately for cause (including non-payment, material breach, or abusive/unlawful conduct). Either party may end hourly Services on written notice; the Client remains responsible for Fees incurred up to the termination effective date. Termination of this Agreement under this Section 4.3 shall not affect any Supplementary Agreement then in effect, and the terms of this Agreement shall continue to apply with respect to such Supplementary Agreement until its expiration or termination in accordance with its terms.

4.4 Effect of Termination; No Refunds.Upon termination, the Client’s access to the Services and any related platform/resources ends at the end of the paid period (if applicable). No refunds are provided for partial months.

5.1 Nature of Services; No Regulated Advice; Non-Reliance.Horizon Advisors provides business advisory and coaching. Horizon Advisors is not a law firm, accounting firm, or registered investment dealer/advisor/broker, and the Services do not constitute legal, tax, accounting, securities, valuation, or investment advice. The Client should consult its own professional advisors for specific advice or opinions. The Client will not rely on the Services as the sole basis for (or as a substitute for obtaining professional advice in connection with) any business, financing, or transaction decision and remains solely responsible for its decisions and actions, including compliance with applicable laws.

5.2 No Guarantee (Directional Valuation).All metrics, projections, valuations, and quantitative outputs — whether expressed as ranges or specific figures — are illustrative and directional only. They do not constitute formal valuations or appraisals, and are not intended for reliance by any third party.

5.3 Transaction Support; No Broker/Agency; No Authority.If the Services relate to a potential financing, merger, acquisition, sale, or other corporate transaction, Horizon Advisors provides advisory support only, does not procure purchasers/investors, and has no authority to negotiate, make representations, or bind the Client or any third party.

5.4 Referrals.Horizon Advisors may introduce the Client to third-party service providers. Any such providers are independent, and Horizon Advisors does not control or supervise them and makes no representations or warranties regarding their services. Any engagement is solely between the Client and the third party, and the Client is responsible for its due diligence and decisions. Horizon Advisors is not responsible for any third-party acts, omissions, advice, or services.

5.5 Referral Compensation.Horizon Advisors maintains referral arrangements with third-party service providers, including M&A advisory firms and other professionals. Where Horizon Advisors introduces the Client to a third-party service provider under Section 5.4, Horizon Advisors may receive a referral fee, commission, or other compensation from that provider contingent upon the Client’s engagement of the provider or the successful completion of a transaction. The Client is under no obligation to engage any provider introduced by Horizon Advisors.

5.6 No Warranty.THE SERVICES, DELIVERABLES, AND ALL MATERIALS PROVIDED BY HORIZON ADVISORS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. HORIZON ADVISORS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. HORIZON ADVISORS DOES NOT WARRANT THAT THE SERVICES WILL MEET THE CLIENT’S REQUIREMENTS OR EXPECTATIONS, OR THAT ANY PARTICULAR BUSINESS OUTCOME WILL BE ACHIEVED.

6.1 Obligation of Confidentiality.Both parties agree to maintain the confidentiality of all non-public, proprietary, or sensitive information (“Confidential Information”) disclosed during this engagement. Confidential Information includes, but is not limited to, business strategies, financial data, client lists, and any other information marked as confidential or that should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure.

6.2 Use of Confidential Information.The Confidential Information shall be used solely for the purpose of performing the Services outlined in this Agreement and may be disclosed:

(a) To “Representatives” (Horizon Advisors’ directors, officers, employees, and independent contractors engaged in the performance of the Services, together with those of its Affiliates (meaning any entity that directly or indirectly controls, is controlled by, or is under common control with such party) and, in the case of the Client, its own directors, officers, employees and independent contractors engaged in the ordinary course of its business) on a need-to-know basis, provided such Representatives are bound by written confidentiality obligations no less protective than this Section 6; and

(b) To the Client’s professional advisers (including legal counsel, accountants, tax advisors, financial advisors, and investment bankers) and any other persons the Client expressly authorizes in writing (including by email) (each, an “Approved Advisor”), on a need-to-know basis, provided such Approved Advisor is subject to confidentiality obligations (whether contractual, professional, or otherwise). For clarity, Horizon Advisors may disclose the Client’s Confidential Information to Approved Advisors at the Client’s request or with the Client’s authorization.

6.3 Liability for Representatives and Advisors.Each party remains liable for any breach of this Section 6 by its own Representatives, but shall not be liable for any act or omission of an Approved Advisor or for any losses, damages, claims, liabilities, costs, or expenses arising therefrom, except to the extent such losses are finally determined by a court of competent jurisdiction to have resulted directly from Horizon Advisors’ gross negligence or wilful misconduct. The Client shall indemnify and hold harmless Horizon Advisors from and against all losses, damages, claims, liabilities, costs, and expenses arising out of or in connection with the acts or omissions of any Approved Advisor.

6.4 PIPEDA Consent.For the purposes of the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”) and any substantially similar provincial legislation, the Client consents to Horizon Advisors’ collection, use, and disclosure of personal information to the extent reasonably necessary to provide the Services, including disclosure to Approved Advisors as authorized by the Client in accordance with this Section 6.

6.5 Exclusions.Confidential Information does not include information that:

• Is or becomes publicly available without breach of this agreement.
• Was known to the receiving party prior to disclosure.
• Is received from a third party without breach of any obligation of confidentiality.
• Is independently developed by the receiving party without reference to the disclosing party’s Confidential Information.

Notwithstanding the foregoing, a party may disclose the other party’s Confidential Information to the extent required by applicable law, regulation, or court order, provided the disclosing party (to the extent legally permitted) gives the other party prompt written notice of the required disclosure and reasonably cooperates with any efforts to obtain a protective order or other appropriate remedy.

6.6 Duration & Return.The obligations of confidentiality shall survive the termination of this engagement for a period of two (2) years. Each party agrees to return or destroy the other party’s Confidential Information upon written request, except that each party may retain (i) copies required to be retained by applicable law, professional standards, or its document retention policy; (ii) copies contained in routine system backups, which shall remain subject to this Section 6 until deleted in the ordinary course; and (iii) one working file copy retained solely for legal, regulatory, audit, or professional defense purposes.

6.7 Third-Party Software and AI Tools.Horizon Advisors may utilize third-party software and cloud-based services (including artificial intelligence and machine learning tools) to: (a) deliver the Services; (b) process, analyze, and derive insights from information collected in connection with the Services; (c) develop and improve Horizon Advisors’ methodologies, products, and offerings; and (d) support Horizon Advisors’ internal operations, including research, marketing, and communications. By engaging Horizon Advisors, the Client consents to the use of such software for these purposes, subject to the confidentiality and use restrictions set out in this Section 6. The Client agrees that Horizon Advisors shall not be liable for any issues, including errors, omissions, losses, damages, claims, liabilities, costs, expenses, or breaches, arising from the actions, terms, or privacy policies of such third-party providers.

6.8 Cross-Border Data Processing.The Client acknowledges that Horizon Advisors is based in Canada and utilizes third-party cloud-based services and software tools (including, without limitation, cloud storage, communication platforms, and artificial intelligence tools) to deliver the Services. As a result, the Client’s personal information and Confidential Information may be processed, transmitted, and stored in jurisdictions outside of Canada, including the United States and other countries where such service providers maintain infrastructure. Horizon Advisors will handle all personal information in accordance with its obligations under Section 6, applicable Canadian privacy legislation (including PIPEDA and any substantially similar provincial legislation), and will make reasonable efforts to select reputable service providers with appropriate data protection practices. By engaging Horizon Advisors, the Client consents to the transfer, processing, and storage of its information in jurisdictions outside the Client’s home jurisdiction in connection with the delivery of the Services. The Client acknowledges that the privacy and data protection laws of such jurisdictions may differ from those in the Client’s jurisdiction. To the extent that the Client provides Horizon Advisors with personal information of individuals located in the European Economic Area, the Client is responsible for ensuring that it has obtained all necessary consents or has an appropriate legal basis for such transfer.

6.9 Anonymized and Aggregated Use.Notwithstanding the foregoing, Horizon Advisors may use anonymized, aggregated, or de-identified information derived from the Services for internal analytics, research, benchmarking, product and methodology development, training of personnel and tools, and improvement of the Services, provided such information cannot reasonably be used to identify the Client or any individual.

7.1 Horizon Advisors Background IP.All frameworks, methodologies, templates, worksheets, and strategic models provided by Horizon Advisors (the “Background IP”) remain the sole and exclusive property of Horizon Advisors. Conditional upon the Client’s payment in full of all applicable Fees and ongoing compliance with this Agreement, the Client is granted a perpetual, non-exclusive, non-transferable license to use the Background IP solely for their internal business purposes. This license does not vest until all Fees are paid in full and may be revoked by Horizon Advisors upon material breach of this Agreement.

7.2 Client Data.The Client retains all ownership rights to their specific business data provided to Horizon Advisors.

7.3 Client Ownership of Deliverables.Subject to payment in full of all applicable Fees, the Client shall own all right, title, and interest in and to the specific strategic plans, reports, and tailored analyses created specifically for the Client under this Agreement (the “Deliverables”). For clarity, the Deliverables do not include any Background IP incorporated therein; however, the Client’s license to use Background IP (Section 7.1) extends to its inclusion within the Deliverables.

7.4 Client Responsibility for Deliverables.The Client is solely responsible for reviewing, validating, and using the Deliverables, and for any decisions made based on them. Deliverables are prepared for the Client’s use and are not intended for reliance by any third party. Any sharing of Deliverables with third parties (including prospective acquirers) is at the Client’s risk. The Client shall not represent to any third party that Horizon Advisors has verified, audited, or prepared the Deliverables for the benefit of such third party.

8.The Client agrees to indemnify, defend, and hold harmless Horizon Advisors and its officers, directors, employees, and independent contractors from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the Client’s access to or use of the Services; (b) the Client’s breach of this Agreement; (c) any business decisions or transactions (including any financing, merger, acquisition, or sale of the business) undertaken by the Client based on or in connection with the Services; and (d) the Client’s disclosure or provision of any Deliverables or other materials provided by Horizon Advisors to any third party (including any prospective purchaser, investor, lender, or their respective advisors), including any claims by such third party alleging reliance on, misuse of, or issues arising from such Deliverables or materials, in each case except to the extent such claims, losses, or liabilities are finally determined by a court of competent jurisdiction to have resulted directly from Horizon Advisors’ gross negligence or wilful misconduct.

9.1 Cap on Liability.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HORIZON ADVISORS’ TOTAL AGGREGATE LIABILITY TO THE CLIENT FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL BE LIMITED TO THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY THE CLIENT TO HORIZON ADVISORS IN THE SIX (6) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. FOR THE AVOIDANCE OF DOUBT, THE LIMITATION IN THIS SECTION 9.1 APPLIES ONLY TO HORIZON ADVISORS’ LIABILITY TO THE CLIENT AND DOES NOT LIMIT THE CLIENT’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 8 OR ANY OTHER OBLIGATION OF THE CLIENT UNDER THIS AGREEMENT.

9.2 Exclusion of Consequential Damages.IN NO EVENT SHALL HORIZON ADVISORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Exceptions to Limitations.THE LIMITATIONS AND EXCLUSIONS SET OUT IN SECTIONS 9.1 AND 9.2 SHALL NOT APPLY TO ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

10.1 Use of Client Name and Logo.During the Term and at any time thereafter, Horizon Advisors may use the Client’s name and logo to identify the Client as a current or former client of Horizon Advisors, including on Horizon Advisors’ website, in marketing materials, in private sales materials, and in case studies or other content (provided that any specific Confidential Information remains subject to Section 6). The Client may withdraw consent for prospective public use by providing written notice to Horizon Advisors.

10.2 Public Use (Exit Event).After the Client publicly announces a sale, merger, or acquisition of the Client’s business, Horizon Advisors may use the Client’s name and logo in public marketing materials and case studies to identify the Client as a client of Horizon Advisors.

11.1 Non-Solicitation.During the Term of this Agreement and for a period of twelve (12) months following its termination, the Client agrees not to, directly or indirectly, solicit for employment or engagement, hire, or otherwise retain the services of any employee or independent contractor of Horizon Advisors with whom the Client had contact during the Term.

11.2 Non-Disparagement.During the Term and for a period of three (3) years thereafter, neither party shall make any public statement or communication that disparages or denigrates the other party or its business, services, or personnel. Nothing in this Section shall restrict either party from making truthful statements or disclosures required by applicable law.

12.1 Independent Contractor.Horizon Advisors is an independent contractor. Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship between the parties. Neither party has the authority to bind the other to any obligation.

12.2 Force Majeure.Neither party shall be liable for any delay or failure in performance due to events outside the defaulting party’s reasonable control, including without limitation acts of God, internet or telecommunications failures, power failures, fires, pandemics, or government actions.

12.3 Waiver.The failure of Horizon Advisors to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.

12.4 Assignment.The Client may not assign or transfer this Agreement without Horizon Advisors’ prior written consent. Horizon Advisors may assign this Agreement without the Client’s consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, provided the assignee assumes Horizon Advisors’ obligations, and Horizon Advisors provides notice of the assignment to the Client.

12.5 Survival.Sections 2.5 (Late Payments), 2.6 (Chargebacks), 3.4 (Accuracy of Client Information), 3.5 (Acceptable Use), 3.6 (Recording of Sessions), 4.4 (Effect of Termination; No Refunds), 5 (Disclaimers), 6 (Confidentiality), 7 (Intellectual Property), 8 (Indemnification), 9 (Limitation of Liability), 10 (Publicity), 11 (Restrictive Covenants), and 12 (General) shall survive termination of this Agreement, together with any other provisions that by their nature are intended to survive.

12.6 Governing Law.This Agreement is governed by the laws of the Province of Ontario and the laws of Canada applicable therein. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario.

12.7 Entire Agreement; No Reliance.This Agreement, together with any applicable Order Documents and Supplementary Agreements, constitutes the entire agreement between the parties regarding the Services and supersedes all prior discussions, representations, proposals, marketing materials, or agreements. The Client acknowledges that, in entering into this Agreement, it has not relied on any representation, warranty, statement, or assurance (whether oral, written, express, or implied) other than those expressly set out in this Agreement.

12.8 Severability.If any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect.

12.9 No Third-Party Beneficiaries.This Agreement is for the sole benefit of the parties and their permitted successors and assigns. No other person or entity has any rights under this Agreement.

12.10 Amendments.Horizon Advisors may amend these Terms from time to time by posting the updated Terms on its website and providing the Client with at least thirty (30) days’ notice (by email to the address on file). The notice will identify the material changes and the effective date. If the Client does not agree to the amended Terms, the Client may terminate this Agreement in accordance with Section 4.3 before the effective date of the changes. The Client’s continued use of the Services after the effective date of amended Terms constitutes acceptance of the amendments.

12.11 Dispute Resolution.Before commencing any legal proceeding arising out of or relating to this Agreement, the parties agree to attempt in good faith to resolve the dispute through mediation conducted in accordance with the National Mediation Rules of the ADR Institute of Canada, Inc. in effect at the time of the dispute. The mediation shall take place in Toronto, Ontario. No legal proceeding may be commenced until the earlier of: (a) completion of one mediation session; or (b) sixty (60) days after a party delivers a written request for mediation to the other party. Nothing in this Section prevents either party from seeking injunctive or other urgent interim relief from a court of competent jurisdiction.

12.12 Cooperation in Defense.Client shall cooperate in good faith with Horizon Advisors’ defense of any third-party claim arising from or relating to the Services, including making personnel available for testimony and providing relevant documents.

12.13 Notices.All notices required or permitted under this Agreement shall be in writing and delivered to Horizon Advisors at info@withhorizon.co and to the Client at the email address provided in the Order Document. Notices are deemed delivered on the date sent, provided no delivery failure notification is received within twenty-four (24) hours. Either party may update its notice address by written notice to the other.